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Service Center

Camera and Lens Repair

FUJIFILM Philippines is dedicated to providing responsive, quality focused repair services for our FUJIFILM camera owners. That’s why we provide two ways to obtain service for your camera: you can bring the unit to our service pick-up points nationwide or you can send it directly to FUJIFILM Philippines Inc.

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Service Center Address:

FUJIFILM Philippines Inc.
30th Floor, Joy-Nostalg Center
No. 17 ADB Avenue, Ortigas Center
Pasig City 1600, Philippines
Telephone: 570-2695 local 415
Email: camera.services.ph@fujifilm.com

Office Hours: Monday to Friday 9AM to 6PM  (excluding Public Holidays).

Note: Open parking available beside Joy-Nostalg Center  (along ADB avenue)

Please bring 1 valid ID for the building entrance.

Wearing Sando and Slippers not allowed inside the building.

We accept payment via credit card (Mastercard, VISA, Unionpay, American Express, JCB and Chip Card).

Frequently Asked Questions

1. I’m very far from Ortigas (or I’m from province), how can I send my FUJIFILM camera/lens for repair?

Answer:
a. You may check with our List of Pick-up Points Nationwide here. If your camera is under warranty (see warranty card), you don’t have to pay for anything. Just present the warranty card and purchase receipt. All warranty will be confirmed by FUJIFILM once actual unit is received. Once warranty is void(out-of-warranty), you may pay a non-refundable fee of 800 pesos (this will cover shipping, handling/processing as well as diagnostic cost).

b. Another option is that you may ship directly via any courier to FUJIFILM Service Center at below address:

FUJIFILM Philippines Inc.
c/o Marygold Babor
30th Floor, Joy-Nostalg Center
No.17 ADB Avenue, Ortigas Center
Pasig City 1600, Philippines
TEL: +632 5702695 local 415

Note: Before sending your camera, you may e-mail us at camera.services.ph@fujifilm.com regarding your complain and the camera/lens model. Please fill-up the Repair Form and send it to us together with the camera and other documents (purchase receipt and warranty card if available). Once your camera is shipped, please e-mail us the tracking number and the filled-up Repair Form for our monitoring.

2. How will I know if my camera is under warranty?
Answer:
FUJIFILM Philippines covers warranty for cameras which are bought from Authorized Local Dealers. Purchase receipt and warranty card should be submitted and your camera should be within 1 year from purchase date. Warranty covers manufacturing defects only (Warranty is void if defect is due to corrosion, accidents, etc. Please see Warranty Card.) FUJIFILM will confirm the warranty once we receive your camera.

3.  What is the starting date of 1-year warranty? The card validity date (shown below) in the warranty card is sometimes more or less than 1 year.
Answer:
The 1-year warranty starts from actual purchase date as seen on the purchase receipt.  The card validity date in the warranty card is for FUJIFILM’s internal reference only.

card-validity-date

4. What happens if my camera is confirmed to be under warranty? And if no warranty?
Answer:
If your camera is confirmed to be under warranty, FUJIFILM will proceed with the repair and you don’t have to pay anything. If no warranty, FUJIFILM will send you repair quotation for your approval before we proceed with the repair.

5.  How will I know the status of my camera?
Answer:
FUJIFILM will contact you via SMS or e-mail once we receive your camera for repair. You may also contact us at TEL: +632 5702695 local 415 or e-mail at camera.services.ph@fujifilm.com

6. How much is the usual cost of repair?
Answer:
Repair cost depends on actual case to case basis. FUJIFILM can only confirm the price once we receive the actual unit.  We have a non-refundable diagnostic fee of 200 pesos. This can be deducted to the total bill if you will approved the repair quotation.

7. How can I pay for my repair?
Answer:
You may deposit at below account details and e-mail us a copy of deposit slip at camera.services.ph@fujifilm.com:

Acct. Name: Fujifilm Philippines Inc.

BPI Acct. No. 1623-0348-91

BDO Acct. No. 50-600-77161

8. How long will my camera be repaired?
Answer:
FUJIFILM will repair your camera within 5 working days from the time we receive your camera.

9. Where will the repair of my cameras or XF/XC lenses done?
Answer:
All repairs for all FUJIFILM cameras and lenses are done locally in the Service Center located in the FUJIFILM office.

10. How much is the cleaning of camera sensor? XF/XC Lens Cleaning?
Answer:
Lens and Sensor Cleaning is free of charge. However, a payment is needed if we need to disassemble the unit to do the necessary cleaning. This normally takes within 3 to 5 days. This costs 1,000 pesos each for camera/lens bought from Authorized Local Dealers. Otherwise, it’s 2,000 pesos each. This is not covered in the 1-year warranty.

11. Can I use other battery brand without hesitation for my FUJIFILM cameras?
Answer:
Other battery brands does not have the circuitry designed for FUJIFILM’s camera technology, malfunctions may occur such as false indication of the remaining capacity and sometimes the camera may switch itself off suddenly and unexpectedly, etc. Please note that warranty is void if damage is due to usage of 3rd party products (see Terms & Conditions of Warranty Coverage in the warranty card).

12. I’m looking for any FUJIFILM accessories, where can I find a list and where can I buy?
Answer:
You may check here.

Please call us at 570-2695 local 415 and look for Ms. Gold or e-mail us at camera.services.ph@fujifilm.com for the availability of these accessories. These are available in our Service Center and in most of our local authorized dealers nationwide.

13. My camera has a “frame number full error” message or my memory card is filling up prematurely (File number suddenly became 999-999*).
Answer:

Frame Number Reset:
1. Press (menu/ok) again then scroll down to (SET- UP) and scroll right.
2. Scroll down to (FRAME NO.) then scroll right and select (RENEW) then press (menu/ok)
3. Press (menu/ok) and scroll down to (SET-UP) and scroll right until you are at Tab 2.
4. Then scroll down to (FORMAT) then scroll right and choose(OK) then press (menu/ok)
*** To check the frame #, take a picture and press the playback button. If the frame begins with “100- “””” then camera is set.

 

For the list of FUJIFILM Worldwide Service Centers, please visit http://warranty.fujifilm-digital.com/contact